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Along with the other Crossroads Schemes in England & Wales
we are affiliated to the national umbrella organisation Crossroads
Association, based in Rugby. The Association provides insurance, sets
standards, issues policies & procedures we adhere to, & provides
support services. They also lobby Government on behalf of Carers issues
and liaise with other Carer support organisations such as Carers
UK.
For the last three years Crossroads Cambridge City has successfully
passed inspections for both the nationally recognised Commission
for Social Care Inspection (CSCI), and the second level of our own
Association's comprehensive quality criteria (CROQUET). The latter
involves 15 major areas of operation at 3 levels to ensure the service
we provide is consistent and of the highest standard. We are currently
working closely with the Association to implement level 3 which
will have major benefits for our staff and the Carers we serve.
Our mission is to promote, offer, support & deliver quality
services for Carers and people with care needs in Cambridge City.
All our staff & volunteers have a commitment to developing
quality by the implementation of Crossroads Association's Quality
Evaluation Tool (called CROQUET), which is designed to support continuous
development across our Crossroads Scheme.
This has been achieved by:
- Establishing a recognised set of quality criteria that can be
used by the staff, the Committee of Trustees, service users, Carers,
and other stakeholders;
- providing a framework to help Crossroads continually assess
& review its own performance against agreed standards with
the Association, grounded in experience and its own professional
care sector guidelines; this has enabled Crossroads Cambridge
City to demonstrate that it has reached agreed standards in all
aspects of service provision & that it has been done in an
ethical & cost effective way;
- Enabling Crossroads to focus upon improving quality by providing
a structure to support our services. Generating action plans and
setting targets to reach set plans.
- Informing service users and Carers so they know what quality
of service they should expect, and to judge if standards are met
by combining quality monitoring & evaluation systems to meet
contract requirements.
- providing a common language & frame of reference for our
sponsors;
- Supporting the development of a preventative approach, rather
than adopting a corrective one;
- having in place procedures that involve all staff & volunteers
to promote a structured and inclusive development of our Scheme;
- developing a positive learning and carer-centred culture.
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The Paddocks
